Customer Grievance Redressal
1. Customers can write to us or email us or call us at the following coordinates in case of any grievances/complaints:
Purple Finance Limited
705/706, Hallmark Business Plaza,
Sant Dnyaneshwar Marg,
Opp. Gurunanak Hospital,
Bandra (E), Mumbai – 400 051
Tel : +91 22 69165100
Email: customersupport@purplefinance.in
2. In case the grievance is not redressed within 10 working days they can escalate to the nodal officer below:
Mr. Rajeev Deoras
Executive Director, Risk and Compliance – Principal Nodal Officer
Purple Finance Limited
705/706, Hallmark Business Plaza,
Sant Dnyaneshwar Marg,
Opp. Gurunanak Hospital,
Bandra (E), Mumbai – 400 051
Tel : +91 22 69165100
Email: nodalofficer@purplefinance.in
3. If the complaint is still unresolved, customers can write to the RBI as follows:
Officer in Charge
Reserve Bank Of India
Department of Non-Banking Supervision
Mumbai Regional Office
3rd Floor, Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400008
Phone: +91 22 23084121
Fax: +91 22 23022011
Email ID: dnbs@rbi.org.in